Good to know
Frequently asked questions
How long does shipping take?
Orders are prepared within 1–2 business days. Delivery typically takes 7–14 business days depending on your location.
Is shipping free?
Yes — shipping is free on orders over $60. Below that, a flat rate is shown at checkout.
Can I track my order?
Every order ships with tracking. You'll receive a link by email as soon as your parcel is on its way.
What is your return policy?
You have 30 days from delivery to request a return on unused items in their original packaging.
Which payments do you accept?
All major cards, Apple Pay, Google Pay and Shop Pay — processed securely by Shopify. We never see your card details.
Can I change or cancel my order?
Email hello@lymiv.com as soon as possible. If it hasn't shipped yet, we'll update or cancel it for you.